Terms of Service

Terms of Service & Cancellation Policy

RESERVATION AND PAYMENT METHOD

Booking AutoTaxiAlmería services requires advance payment of the total reservation amount.

Payments may be made via:

Bizum.

Bank transfer.

Secure payment link.

The reservation will be confirmed once the corresponding payment has been received and verified.

CANCELLATION BY THE CUSTOMER

Cancellations must be made by phone, WhatsApp, or email.

Refunds will be issued according to the following terms:

Cancellation more than 24 hours before the start of the service: 100% refund of the amount paid.

Cancellation between 24 and 12 hours before the service: 50% refund of the amount paid.

Cancellation less than 12 hours before the service: No refund will be issued.

Any bank fees or commissions incurred by the refund, if applicable, may be deducted from the amount to be refunded.

CUSTOMER NO-SHOW

If the customer does not show up at the agreed-upon location and time (“No-Show”), the service will be considered rendered for billing purposes, and no refund will be issued.

RESERVATION DETAILS

The customer is responsible for correctly providing the information necessary for the service (pickup address, destination, date, time, number of passengers, luggage, and contact phone number).

AutoTaxiAlmería will not be liable for any issues arising from incorrect or incomplete information provided by the customer.

CUSTOMER DELAYS

The driver will wait up to 30 minutes past the agreed-upon time at no additional cost.

After this time has elapsed, AutoTaxiAlmería may consider the service canceled due to the customer’s absence (“No Show”), with no right to a refund, or apply the corresponding waiting time surcharges when it is possible to continue with the service.

RESERVATION CHANGES

Changes to the date, time, or route are subject to availability and must be requested as far in advance as possible.

Changes may result in variations to the originally agreed-upon price.

AIRPORT AND STATION SERVICES

For pickups at airports, train stations, or bus stations, the customer must correctly provide the corresponding flight, train, or bus number.

In the event of a flight, train, or bus delay, AutoTaxiAlmería will adjust the pickup time at no additional cost provided that:

The delay is reported or can be verified using the information provided.

Operational availability exists to accommodate the new schedule.

CANCELLATION BY AUTOTAXIALMERÍA

If AutoTaxiAlmería is unable to provide the service for reasons attributable to it, the customer is entitled to a full refund of the amounts paid.

FORCE MAJEURE

AutoTaxiAlmería shall not be liable for delays, changes, or cancellations resulting from circumstances beyond its control, such as accidents, road closures, adverse weather conditions, strikes, administrative restrictions, or other situations of force majeure.

ACCEPTANCE OF TERMS

Booking any service implies full acceptance of these booking and cancellation terms.